Shipping policy
Order Processing & Dispatch
We prepare and ship out all confirmed orders within 2–3 business days after payment verification, cutting down waiting time to ensure customers receive their fresh seafood items in optimal condition.
International Shipping & Delivery Time
Our standard international delivery generally takes 7–14 days to reach most global destinations. Delivery duration is an estimated timeframe and may vary based on different shipping locations and local customs clearance progress. You can choose the rush shipping option at checkout if you require expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page prior to payment completion, with zero hidden fees or extra surcharges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes issued by local customs authorities. All relevant charges and expenses are the exclusive responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected additional costs.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials specially designed for seafood products, which effectively prevents damage and leakage while preserving product freshness during long-distance transit. For high-value orders, optional shipping insurance is available at checkout to secure your shipment.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon parcel delivery. If you find any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately. If any product defects are discovered after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and provide reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@fiwilife.shop or phone: +64 21 748 3926.
Thank you for choosing FINN WILLIAM HAYES! We continually optimize our logistics services to deliver a faster, safer and worry-free shopping experience for all customers.